Shee’lady Refund Policy

Domestic Orders

At Sheelady, we currently do not offer product exchanges. If you wish to return an item, please contact our Customer Service team to request a return, and then place a new order separately.

Return Eligibility

To ensure your return is accepted, please comply with the following requirements:

.Return requests must be submitted within 14 days from the date of delivery.

.Items must be sealed, unused, and in their original condition as received.

.You must contact Sheelady Customer Service in advance to receive return confirmation.

To initiate a return, email us at support@sheelady.com. If your return is approved, we will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Return Process

.Contact our Customer Service team at support@sheelady.com to request a return.

.Once approved, you will receive a return label via email.

.Print the label and bring your package to a FedEx location.

.After your package is received and inspected by our warehouse, we will process your refund if no issues are found.

Return Shipping Fees

If your return is due to a change of mind (e.g., you no longer need the product, or it was not as expected), you will be responsible for round-trip shipping fees:

.Orders under $100 – The cost of the return shipping label and your original standard shipping fee will be deducted from your refund.

.Orders over $100 – The cost of the return shipping label and the original shipping fee (waived for free shipping) will be deducted from your refund.

.Partial Returns – A return shipping fee of $6.99  will apply.

Please review our return regulations carefully before submitting your request.

Damages or Missing Items

Please inspect your order upon delivery and contact us immediately if:

.An item is defective or damaged

.You received the wrong product

.An item is missing

To resolve your issue quickly, please provide the following:

.A photo of the outer packaging with the shipping label and tracking number visible.

.A photo of all items inside the original packaging.

.A photo of the damaged or incorrect product.

Note: Compensation may not be possible without the required photos. Please take pictures before discarding the packaging.

Refunds

Once we have received and inspected your returned item, we will notify you regarding approval. If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

International Orders

Currently, Sheelady does not accept returns or exchanges for international orders. If you receive a damaged or incorrect product, please contact us at support@sheelady.com with your order number.

For faster resolution, please include the following in your email:

.A photo of the outer packaging with the shipping label and tracking number visible.

.A photo of all items inside the original packaging.

.A photo of the damaged or incorrect item.

Note: As with domestic orders, compensation may not be possible without the required photos.